I met Karen when I was renting a property in White Rock when I first moved to Cairns in 2008.
Karen was the agent appointed by my landlord. She was so professional and efficient but approachable and friendly - I felt well taken care of, treated fairly and I felt valued as a tenant.
Inspections were tough but fair and always on time and not intrusive. Any problems were fixed as soon as they were reported or identified - which, as a tenant is really great because ultimately, you want to enjoy your space and home.
So, when I turned my first home into an investment property, Karen was the agent I trusted to take care of all the rental stuff that goes with owning an investment property - finding great tenants and taking care of them, and my property.
Inspections were conducted regularly and inspection reports sent straight away - from my perspective, it was really useful knowing the condition the property was in and for my tenants, they were able to have any repairs attended to straight away. Karen and her team had great initiative to take care of problems and organise any repairs so that not only did my tenants felt valued and taken care of - but so did I.
When I returned to South Australia in 2010, it was a huge relief having Karen take care of our house in our absence - phone calls and emails were always responded to quickly and I really appreciated developing that close relationship with my property managers. I really cannot recommend Karen and her team highly enough.
View Karen Woolford's profile click here