Stratford QLDI met Karen when I was renting a property in White Rock when I first moved to Cairns in 2008.
Karen was the agent appointed by my landlord. She was so professional and efficient but approachable and friendly - I felt well taken care of, treated fairly and I felt valued as a tenant.
Inspections were tough but fair and always on time and not intrusive. Any problems were fixed as soon as they were reported or identified - which, as a tenant is really great because ultimately, you want to enjoy your space and home.
So, when I turned my first home into an investment property, Karen was the agent I trusted to take care of all the rental stuff that goes with owning an investment property - finding great tenants and taking care of them, and my property.
Inspections were conducted regularly and inspection reports sent straight away - from my perspective, it was really useful knowing the condition the property was in and for my tenants, they were able to have any repairs attended to straight away. Karen and her team had great initiative to take care of problems and organise any repairs so that not only did my tenants felt valued and taken care of - but so did I.
When I returned to South Australia in 2010, it was a huge relief having Karen take care of our house in our absence - phone calls and emails were always responded to quickly and I really appreciated developing that close relationship with my property managers. I really cannot recommend Karen and her team highly enough.
Bernie & Pam - Westcourt & Bentley Park“Karen undertook the supervision of our properties when we transferred our management to Garry Walker & Associates in 1998. Karen's stewardship has always been of the highest order. She has made herself available to listen when we had concerns and addressed arising problems promtly. Karen has always kept us informed and when she said she would check a situation and get back to us, she did. Her manner, although business like, is pleasant and supportive.”
Wendy - White Rock“Karen & Isis have managed my rental property at Mount Sheridan since 2007, they have kept it fully tenanted during that time, any maintenance issues have been dealt with straight away and my calls are always answered promptly. It's good to know everything is handled excellently. A big thank you to Karen, Isis and the rental team.”
Betty - Mount Sheridan“I get regular feedback and I always look forward to your property management newsletter which I find very informative.”
Jennifer - Mooroobool, Mount Sheridan & Woree“I have known Karen Woolford for nine and a half years. For eight of those years as an employee of Garry Walker & Associates she managed my rental properties. I have found Karen to be well organized, professional and reliable. I felt that I did not need to worry about the properties while Karen was responsible for managing them as they were being well cared for.”
Terry & Sonia - Earlville“It's good to know what's going on in our property in Earlville when we live so far away. We love getting e-mails and phone calls from Karen and Isis and when we purchase our next investment property they will look after that as well! A big thank you for looking after our house.”
Karen Woolford - Cairns Rentals
Sean - Redlynch & Freshwater“We own a number of residential properties that Walkers have handled for us over some years. They have provided a good service and always found good tenants. Karen Woolford is a very experienced Manager and effective advocate for owners. She is always helpful and efficient with property maintenance. I am happy to recommend them to property owners.”
Adele - Edmonton“Karen runs a great team and Isis is always on top of things with management, maintenance, etc, that's why I stay with Garry Walker Real Estate.”
Kevin & Shan - Mooroobool“Karen has managed our investment property in Cairns for the last 8 years. In selection of Karen, we made a number of enquiries on her ability and found that she was well regarded in Property Management by her previous employers and had over 17 years experience in Property Management working for agencies in Brisbane & Canberra. During the time we have known Karen, we have found her to be a true professional in the management of our property as follows: * Her selection and assessment of tenants * Keeping us informed of repairs * Obtaining quotes and following up tradesmen * General status of the property * Monthly rental statements and annual property statements * Our enquiries are handled promptly. As we are interstate landlords, having a good Property Manager is essential for our own peace of mind. We would have no hesitation in recommending Karen as a Property Manager as any property she manages will be well and truly looked after.”
Ron - Brinsmead“I have two properties in Cairns which are managed by Karen Woolford of Garry Walker and Associates. As I live in Adelaide Karen has managed these properties for around seven to eight years for me. It is good to know that I don't have to worry about inspections and all maintenance is arranged when needed. There is never an issue with rent, it has always been regularly deposited into my account and the properties have always been tenanted. When I come to Cairns, she takes me to inspect the properties, it is a pleasure to have her manage them.”
Wayne & Kay - White Rock, Edmonton & Bentley Park“In 2006 we purchased our first rental property through Walker Real Estate and increased our portfolio to include another two other rental houses over the next 3 years. From the onset, Karen Woolford, who came with 15 years experience in the industry, has been our Property Manager of choice up to the present date, teaming up with Isis Moulden in 2009 as Assistant Property Manager.
During this time Karen and Isis have displayed a thoroughly professional manner through constant communication to the best interests of both the tenants and ourselves. The result is an excellent standard of maintenance and tenant satisfaction that is second to none.
It is a testimonial to their management skills and efficiency in all areas of property management, that six years later Karen & Isis (through Walkers Rentals) are still looking after our portfolio and we have no hesitation in recommending their team to any prospective or existing landlord.”
Kevin - Manoora“I had a poor experience and therefore low expectations several years ago when searching for another agent. Boy was I surprised when I first began working with Karen and placing my trust in her and Garry Walker & Associates Real Estate. I could not believe the difference. Karen did a marvelous job and set my mind at ease as well as setting the benchmark. In fact all staff that I have encountered at Garry Walker are of a high standard, friendly and prompt in catering to any of my enquiries. After working with Karen I was fortunate to begin working with Isis. When I talk to Isis I feel that the management is a partnership in the sense that Isis has my best interests in mind. I am kept informed about all facets regarding the management of my property. This warm and professional approach gives me great peace of mind particularly when I live interstate. I know that Isis would have numerous properties to manage but when she makes contact with me I have the impression and feel like my property is the only one that exists. I like that feeling and that type of customer service. This is a credit to you Isis & clearly you are an asset to the team at Garry Walker & Associates. Well done.”
Karen Woolford - Cairns Rentals
Andrea & Bruce - Mount Sheridan"Both Bruce and I would like to say a very big thank you for all that you do to keep our rentals running smoothly. Because Karen and the ladies are very hands on they eliminate any problems that may arise from time to time whether it be with tenants or with maintenance very quickly. We have peace of mind that our properties are being well looked after. We love that when we ring Walker Real Estate's Rental Department that all the ladies know our properties well and are always willing to chat regarding our rentals. We'd recommend your team anytime and have done so many times over the years of being with you."
Karen Woolford - Cairns Rentals